Have the GILENYA Care Team on your side
Everyone can use a helping hand once in a while. With the GILENYA Care Team on your side, you can:
The GILENYA Care Team has you covered. They can help you say, "I've got people behind me and they're helping me get started."
What is the GILENYA Care Team? It's a team of experts trained to help give you answers to your questions about your insurance, medical assessments, starting GILENYA, and other things. They're your partners who can help ease your concerns and help keep you informed.
Let us prove it: Call 1-800-GILENYA (1-800-445-3692), 8:00 AM-9:00 PM ET, Mon–Fri.* Just don't be surprised if they help you out.
Money matters: financial support may be available
We want to help as many people as possible to have access to GILENYA. We have both a Prescription Co-Pay Support Program† and a Medical Co-Pay Support Program.‡ The GILENYA Care Team will help figure out both your GILENYA prescription and medical co-pay coverage. Some restrictions apply. Learn about GILENYA co-pay support
Stay on track: get help making appointments
How do you know if a medicine is right for you? Medical tests can help you and your doctor know if GILENYA is the right choice. We want to make sure GILENYA is right for you, so your doctor will test your blood, heart, and eyes before you start GILENYA. The GILENYA Care Team can help you make the arrangements. Learn more about these tests.
*Excludes public holidays. In the event of an urgent, non-emergency issue after hours, you can leave a message at the call center and a GILENYA Care Team member will return your call within approximately 30 minutes.
†From January – May 2013, most eligible patients paid a $0 co-pay. Call 1-800-GILENYA for details. People for whom GILENYA has been prescribed are required to report any benefits they receive through the GILENYA Prescription Co-Pay Support Program to their commercial insurance company. This offer is not valid for prescriptions for which payment may be made in whole or in part under federal or state health programs, including but not limited to Medicare or Medicaid. This program is subject to termination or modification at any time.
‡Medical Co-Pay Support for covered initial assessments/examinations or for First Dose Observation (FDO) is provided without regard to whether the patient continues on with GILENYA therapy. People for whom GILENYA has been prescribed are required to report any benefits they receive under the GILENYA Medical Co-Pay Support Program to their insurance company. This offer is not valid for medical assessments for which payment may be made in whole or in part under federal or state health programs, including but not limited to Medicare or Medicaid, or for residents of Massachusetts, Michigan, or Rhode Island. This program is subject to termination or modification at any time. Medical co-pay support is available only to people who have not yet received GILENYA. An explanation of benefits (EOB) showing remaining costs must be submitted to the GILENYA Go Program to receive the benefit.