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E-mail Novartis Pharmaceuticals Corporation
We will send a reply within 24 hours on the next business day.
Response times may vary during U.S. holiday periods.


1-888-NOW-NOVA (1-888-669-6682)
Monday – Friday, 8:30am – 5:00pm EST
In case of medical emergency, please contact your physician immediately.
Hours of operation may vary during U.S. holidays.


Customer Interaction Center
Novartis Pharmaceuticals Corporation
One Health Plaza
East Hanover, NJ 07936–1080

Upon receipt of your letter, we will mail a reply to you within 2 business days.
Please allow for US postal service turnaround time. Response times may vary during U.S. holiday periods.


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GILENYA is the most prescribed* once-a-day pill for relapsing MS.

Find out what sets it apart.


Speak up and share your message. Tell multiple sclerosis (MS) how you really feel by posting your message on our "HEY MS" message board.

Make sure your voice is heard. We love that you want to say "Take This!" to relapsing MS, but there are still some words even we can't use—words that might not be appropriate. They're defined in the Community Guidelines below. But have no fear; we'll give you a heads up if you use any problematic words by highlighting them after you hit submit. So, go for it, and tell relapsing MS how you really feel!

  • Do not include medical advice or any non-approved use of GILENYA

  • No profane, indecent, or inappropriate language in your message or image, please (a no-no)

  • Avoid using your full name and/or e-mail address in your message, so this personal information remains private and protected

  • Do not include spam, such as links to or URLs for other websites or social networks in your message

  • Refrain from sharing any treatment and/or dosage information, as well as names of specific medicines (brand name or generic) and product manufacturers

  • Avoid mention of side effects from GILENYA. We take drug product safety seriously. You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch or call

Please note that in order to comply with our Community Guidelines as well as the FDA's Prescription Drug Advertising Guidelines, your statement may be subject to modification, while maintaining the spirit of your message. Your photo and statement may be used in other GILENYA marketing materials